Refund policy
No Refund Policy
Thank you for shopping at Stanley.mc.
We understand that sometimes, products may not meet your expectations, and you may wish to return them. However, please be aware that we have a strict no refund policy in place.
Refund Exceptions
We will only consider refunds in the following situations:
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Damaged or Defective Products: If the product you receive is damaged or defective, please contact us within [number of days] days of receiving the item at contact@stanley.mc with clear photos showing the damage or defect. We will assess the situation and provide further instructions on returning the item or processing a replacement.
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Incorrect Item Received: In the rare event that you receive an item different from the one you ordered, please contact us within [number of days] days of receiving the item at contact@stanley.mc. We will arrange for the correct item to be sent to you or provide a refund, depending on your preference.
Return Procedure
If you believe your situation falls within the refund exceptions mentioned above, please follow these steps:
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Send an email to contact@stanley.mc with the subject line: "[Your Order Number] - Return Request."
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In the email, provide a detailed explanation of the issue, and attach clear photos if applicable.
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We will review your request and respond within 7 business days with further instructions.
Non-Refundable Items
Please note that the following items are non-refundable:
- Digital products or services.
- Customized or personalized items.
- Items that have been used or show signs of wear and tear.
- Items returned without prior authorization.
By making a purchase on our website, you acknowledge and agree to abide by this no refund policy.
If you have any questions or concerns regarding this policy, please contact us at contact@stanley.mc before making a purchase.
Thank you for your understanding and for choosing Stanley.mc.
Sincerely,
Stanley.mc Team